Terms and conditions

These terms apply to all appointments and treatments at Hairplace IJmuiden.

1. Definitions

Hairplace: Hairplace IJmuiden, Willemsplein 12, 1975 EX IJmuiden, registered with the Dutch Chamber of Commerce under number 34101477. Client: anyone who has a treatment carried out at Hairplace.

2. Scope

These terms apply to all agreements between Hairplace and the client.

3. Your appointment

An agreement is made as soon as you request a treatment and we confirm it. We tell you the price in advance. We do not raise an agreed price for a series of treatments while the series is running. You will hear our cancellation rules before the appointment is confirmed. If you cannot come due to circumstances beyond your control, we will not charge you.

4. What you can expect from us

We carry out every treatment with skill and care. For a series of treatments, we may ask for up to 50% of the total in advance. You pay the rest afterwards.

5. What we ask of you

Tell us your wishes before the appointment, and give us the information we need to carry out the treatment properly.

6. Payment

You pay after the treatment, in cash, by debit card or with another common payment method.

7. Liability

Hairplace is liable for damage caused by a shortcoming on our part, or on the part of our staff or trainees. The client is liable for damage caused by a shortcoming on the client’s part.

8. Complaints

If you are not satisfied, let us know as soon as possible, in writing or by email. The longer you wait, the harder it becomes to assess your complaint. We will look into it and resolve it within a reasonable time. If we cannot resolve it together, you can take your complaint to the Dutch Disputes Committee (Geschillencommissie).

9. Disputes

You can only take a dispute to the Disputes Committee after first submitting the complaint to us, and no later than three months after the dispute arose. If we want to submit a dispute, we will first ask you within five weeks whether you agree. Only the courts or the Disputes Committee can rule on a dispute.